Privacy Policy

1. Introduction

Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We understand the importance of privacy and are committed to maintaining the confidentiality and security of the personal information we collect.

This document was last updated on 6 November 2023 and is effective from this date.

2. Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site’s cookie policy.

This Privacy Policy applies in addition to the Terms & Conditions of our Site.

3. GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

4. Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Emailing support@pockly.com.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

1) Users have provided their consent to the processing of their data for one or more specific purposes;

2) Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: Ensuring the smooth operation and management of your business activities related to the supply and fabrication of stone worktops. Maintaining effective communication and providing relevant information to customers and potential customers.

Conducting marketing and promotional activities to reach out to the target audience.

Enhancing customer satisfaction by offering personalised services, addressing inquiries, and resolving any issues that may arise.

Analysing and improving your products and services based on customer feedback and preferences.

Safeguarding the security and integrity of your systems, including protection against fraud and unauthorised access.

Complying with legal requirements and regulations applicable to your business operations.;

3) Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: If a user doesn’t provide their personal data necessary to fulfil a contract, it may impede or prevent the completion of the contractual agreement. As a result, you may be unable to provide the requested products or services to the user. It’s important to outline this potential consequence to users so that they understand the necessity of providing the required personal data for fulfilling the contract.; and

4) Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation the consequences are as follows: If a user doesn’t provide their personal data when there is a legal obligation to process it, it may result in non-compliance with our legal requirements. As a responsible business, we are obligated to adhere to specific laws and regulations that govern the processing of personal data.

Failure to provide the required personal data may lead to legal consequences, penalties, or other enforcement actions. Therefore, it is essential for users to understand their legal obligations and the potential implications of not providing the necessary personal data to ensure compliance with the law.

5. Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

6. Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

IP address;
Location;
Hardware and software details;
Clicked links;
Content viewed; and
Recorded phone calls.

7. Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address;
Payment information; and
Postcode.

8. Methods of Data Collection

This data may be collected using the following methods:

Enquiry forms;
Ordering forms; and
Recorded phone calls (Not for marketing or statistics).

9. How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

Statistics; and
Marketing (Data from enquiry forms and ordering forms).

The data we collect when the user performs certain functions may be used for the following purposes:

Communication; and
Marketing.

10. Who We Share Personal Data With

Employees:

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties: We may share user data with the following third parties:

We use Google Analytics to collect data. We need this data to understand how you use our website so we can improve its design and functionality. We also need the data to get the most out of our marketing campaigns.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may share the following user data with third parties:

Links clicked while using the site;
Location of visitor;
Device used by the visitor;
Gender of the visitor;
Age of the visitor; and
Time spent on the website.

We may share user data with third parties for the following purposes:

Targeted advertising & marketing; and
Statistics.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

11. How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

12. Your Rights as a User

Under the GDPR, you have the following rights:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability; and
Right to object.

13. Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

14. How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Email: support@pockly.com

15. Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

Our full Cookie Policy is available at https://pockly.com/cookie-policy/

16. Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

17. Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue.

If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office.

18. Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer: